Forgot Your Password?

Explore

If you can’t sign in, here’s how to get back into your account.

  • If you’re unable to reset your password on your own, Tech Spot can help.

    This usually means you haven’t set up a recovery method—like a personal email or phone number—to verify your identity.

    Contact us and we’ll verify your identity and reset your password:

    • In person: Beatty 318, regular hours 7:30 AM-6:30 PM M-Th, 7:30 AM-5:30 PM F
    • Phone: 617-989-4500

    After Tech Spot resets your password, you’ll need to create a new password following the instructions in Step 2.

  • After Tech Spot resets your password, follow these steps to create a new one:

    1. Go to the Change Password page.
    2. In the Email or Username field, enter your Wentworth email address.
    3. In the CAPTCHA section, verify you are human by entering the characters shown in the image or the words in the audio. Then click the Next button. 
    4. Verify your identity using a recovery method. Your personal email address and cell phone number from your job application have already been set up as recovery options. Choose “Email my alternate email” or “Text my mobile phone” to receive a verification code. 
    5. Enter the verification code you receive, then click the Next button. 
    6. Create a new password that meets the requirements below and enter it in the New Password and Confirm New Password fields. 
    7. Click the Submit button. 

    Password Requirements:

    • At least 12 characters
    • Cannot match your previous 6 passwords
    • Cannot include your email, first name, or last name
    • Must include 3 of the following:
      • Uppercase letters
      • Lowercase letters
      • Numbers
      • Special characters

    Note: Some common or easily guessed words aren’t allowed. If your password is rejected, try a more unique combination.

  • Add a recovery method to your account so you don’t need help from Tech Spot next time.

    This is called Self-Service Password Reset (SSPR)—it allows you to verify your identity and reset your password on your own.

    1. Open the SSPR setup page.
    2. If prompted, sign in with your work or school email and password.
    3. Add a verification method by selecting + Add sign-in method.
    4. Choose one or more options (we recommend at least two):
      • Phone number (SMS or call)
      • Personal email address
      • Microsoft Authenticator app
    5. Verify each method by entering the code sent to you.

    Once finished, you’ll be able to reset your password using these methods anytime.