FAQ's About Fall 2020 Semester Re-Entry to Wentworth's Campus

Using and Issues with Co-verified App

How do I download the CoVerified app?

  • CoVerified can be downloaded through the myWentworth app by tapping the CoVerified tile. The app is integrated into the Wentworth system and uses single sign-on (your Wentworth username and password).

I get an "Unauthorized" message (see below) when trying to get into the CoVerified app. What should I do?

I reported symptoms last week, but the app still shows that I am restricted. What should I do?

  • Once you report symptoms, you will automatically be restricted in CoVerified for up to two weeks, which is the standard period of time for quarantine. After consulting with your medical provider, you may follow up with Wentworth’s COVID-19 Team at (617) 989-4019 or C19team@wit.edu to evaluate your clearance status in light of your recently reported symptoms.

I reported symptoms by accident, what should I do?

  • Contact the COVID-19 Team at (617) 989-4019 or C19Team@wit.edu. You may also go directly to the Wentworth Test Hub and ask to speak with the nurse on duty.

I am in compliance with my testing schedule, and I have not reported any symptoms. Despite this, I am restricted on CoVerified for some reason. What can I do to fix this?

  • First, try to understand the reason why this is happening. If you look underneath the word ‘RESTRICTED’ on the CoVerified app it will say ‘Why am I RESTRICTED?’ in blue. Click on this. The most common reasons for being restricted include not completing your daily symptoms report, reporting positive symptoms, or not complying with testing protocol.

    To complete your daily symptoms report, please follow the instructions provided above.

    If you accidentally reported symptoms, you may stop by the Test Hub in person and ask to speak with the nurse on duty. If the Test Hub is not open, you may also contact the COVID-19 Team at (617) 989-4019 or C19Team@wit.edu.

    If you are out of compliance with testing protocol, please come to the Wentworth Test Hub as soon as possible. Once a negative result populates in the CoVerified app, your status will change automatically to CLEARED.


Symptom Tracking

How do I report my symptoms?

  • Open the Coverified App and tap the REPORT icon in the bottom left corner of the screen. Select the REPORT SYMPTOMS tab. You will be taken to a list of symptoms that can be associated with COVID-19. If you are not experiencing any of the listed symptoms, select the NO NEW SYMPTOMS option at the top of the list. Then scroll to the bottom of the list and press submit.

    If you are experiencing new symptoms, please select the applicable options from the list provided. Then press ‘SUBMIT’ at the bottom of the screen.

    Note: You are not required to report migraines, allergies, injury related symptoms, or other symptoms that are not new to you. Recurring chronic symptoms or allergies should not be reported.

What do I do when I have COVID-19 symptoms?

  • In the CoVerified app, first, select ‘REPORT’ in the bottom left corner, and then select ‘REPORT SYMPTOMS’. Check off any new or unexplained symptoms from the list and press ‘SUBMIT’.

    For students: When reporting new symptoms, please call Optum Health Services at (617) 879-5220 or your own medical provider for clinical advice. Students are advised to ask their provider about symptoms and seek their provider’s advice about getting a COVID-19 test and following quarantine protocol.

    For faculty, staff, and vendors: When reporting new symptoms, please call your medical provider for clinical advice and seek your provider’s advice about getting a test for COVID-19 and following quarantine protocol.

    Note: Do NOT come directly to Wentworth’s COVID-19 testing hub if you are experiencing symptoms.

I am experiencing symptoms, should I go to the Wentworth Test Hub?

  • No. If you are experiencing any symptoms, you should not go to the Wentworth Test Hub. You should submit your daily symptoms report on CoVerified and follow this protocol:

    Students: Stay at home. Do not leave your home, apartment, or dorm room. Call your medical provider or Optum Student Health Services immediately for clinical advice.

    Faculty/staff/vendors: Stay at home. Do not come to campus. Instead, call your healthcare provider for clinical advice and then notify your supervisor.

    After speaking with your medical provider, then you should contact the C19 Team to provide information about your applicable quarantine period and next steps required to help keep the community safe and healthy.

I have seasonal allergies, should I report these as “new symptoms?”

  • No. Chronic symptoms or seasonal allergy symptoms that are usual for you should not be reported in CoVerified as new symptoms. For example, if you usually experience a runny nose during the fall season due to allergies, then this would not be considered a new symptom for you. Only report symptoms that are new or unexplained.

I get migraines, should I report a headache when I get one?

  • No. You should only report symptoms if they are new or unexplained. If you regularly have headaches or migraines, then this would not be considered a new symptom for you.

I reported symptoms by accident, what should I do?

  • Contact the COVID-19 Team at (617) 989-4019 or C19Team@wit.edu. You may also go directly to the Wentworth Test Hub and ask to speak with the nurse on duty.

I reported symptoms last week, but the app still shows that I am restricted. What should I do?

  • Once you report symptoms, you will automatically be restricted in CoVerified for up to two weeks, which is the standard period of time for quarantine. After consulting with your medical provider, you may follow up with Wentworth’s COVID-19 Team at (617) 989-4019 or C19team@wit.edu to evaluate your clearance status in light of your recently reported symptoms.


Fall 2020 Semester

What are the University’s plans for the Fall 2020 semester?

  • Wentworth will remain open and is readying for the return of students to campus in September. The following is an outline of the current plans:

    • The fall semester will begin as planned with classes starting on Tuesday, September 8 and will end with the final exam period that will conclude on Tuesday, December 15.
    • Across all majors, most lecture-based courses will be delivered through an interactive, virtual learning model for students living on or off campus. For example, this will include courses in Applied Math, Humanities and Social Sciences, and Management.
    • Classes that are primarily “hands-on” in nature, such as labs and studios, will be delivered in-person with safety measures in place that will include the required use of personal protective equipment, physical distancing, and cleaning protocols. Using the virtual learning approach for lecture-based courses creates the space that is required to de-densify the labs and studios to meet safety guidelines.
    • A select group of courses may be delivered in a hybrid model that includes both virtual and in-person learning. These courses will be delivered in this format when professors, in consultation with their department chairs, determine this approach is necessary to achieve learning goals.
    • Recognizing that students may have unique needs or a preference to remain off-campus, students may select to have their entire semester via virtual learning.

What if the spread of COVID-19 increases prior to the start of the Fall 2020 semester?

  • Plans with regard to our return to campus may change based on changes in infection rates, and with guidance from public health and government authorities. We ask everyone to keep in mind the need for continued flexibility. Conditions fluctuate, and we may need to alter our plans. Our first concern will always be the well-being of our community.

What should I do if I’m feeling a lot of stress and anxiety related to this situation?

  • This is normal and important to address. There are confidential resources available to students, faculty and staff. There’s no reason to go this alone. There are professionals available to provide you with assistance.



How is Wentworth going to resume classes on campus?

  • A Re-Entry Task Force, comprised of several teams, is developing a comprehensive plan around all aspects of campus re-entry, focusing first on the health and wellness of Wentworth’s community. This planning and implementation are supported by medical, public health, and emergency management expertise. Returning to campus will require everyone’s cooperation and a commitment to public health best practices—health monitoring, testing, use of personal protective equipment including face coverings, physical distancing, personal hygiene procedures, contact tracing, intensive and frequent cleaning, and other efforts.

Do I have to return to campus this fall to continue my education?

  • No. Recognizing that students may have unique needs or a preference to remain off-campus, students may select to have their entire semester via virtual learning. Students submitted choices regarding course delivery on June 26th, using an online form. Changes made after initial selections will only be permitted on a space-available basis through July 31 via the same form. Changes on or after August 1 will be made only after a request in writing to the Registrar.

For students choosing to study remotely this fall, how will they receive their laptops and when?

  • Technology Services is working with Facilities to finalize the plan for laptop distribution based on the move-in schedule and plans. The university will mail laptops to students who are completing their courses remotely this fall.

What resources and assistance will be available to students whose classes will be conducted online and what if the student has follow-up questions for the faculty member?

  • Students will be able to engage with faculty via virtual office hours. Academic support services such as tutoring and advising will be delivered virtually as well.

If a student is living on campus and joining their virtual classes, will they have to stay in their dorm room, or will there be other areas available on campus to participate virtually?

  • Spaces for both our residential students and commuter students are being identified throughout campus. More detailed information will be made available as we get closer to the beginning of the fall semester.

Is there an option for students who have studio courses to do them virtually instead of in-person and on campus?

  • Over the summer, our faculty members have been carefully designing a plan for students who seek an online studio. Students can have hands-on experience working on their projects remotely, and they will engage with their professors and peers virtually in similar and meaningful ways. There will be virtual office hours with all faculty and tutors and advisors are also available virtually.

I am having difficulty securing a co-op for the fall, what are my options?

  • For those students unable to secure a co-op position by September 15 (last day to add/drop), the Center for Cooperative Education and Career Development (CO-OPS + CAREERS) is working closely with Academic Affairs leadership, faculty, and staff to create robust and engaging opportunities that will fulfill students’ co-op requirement. Most options are virtual, allowing students to complete them from the comfort of their home or residence hall. These options will be unpaid.

If a student is diagnosed with COVID-19 and misses academic work due to illness, how will this be handled by faculty?

  • The University is committed to working with students to ensure their success and their ability to continue to make academic progress during this pandemic. Every situation will be different based upon the course and what academic work is missed due to illness. Students are advised to consult with their faculty member should they become ill and need assistance to make accommodations for their course work.

Will there be a reduction in tuition for students with online classes?

  • The University will not be modifying the 2020-2021 tuition. Wentworth is committed to ensuring that all students progress toward timely degree completion. Online and hybrid courses offer a different mode of instruction, not one of less value. The University is committed to providing top notch instruction by its faculty in the classroom, online, and in hybrid modes, and is continuously updating and improving the delivery of its programs to fulfill that commitment. Here is the policy on Tuition, Fees and Expenses for the 2020 Fall Semester.

If a new student chooses to defer admission or take a leave of absence, will their merit scholarships be applicable in the following academic year?

  • Yes. Merit scholarships will be applicable in the following academic year should a student decide to defer enrollment or take a leave of absence.


Housing and Move-In

Are students going to be able to live on campus?

  • Yes. Wentworth is developing comprehensive plans to allow students to live on campus. It will require reducing overall residence hall occupancy, health monitoring, testing, use of personal protective equipment including face coverings, physical distancing, personal hygiene procedures, contact tracing, intensive and frequent cleaning, and other efforts. A Re-Entry Team, including medical and public health professionals, is currently working out all the precautions that need to be in place. Move-in dates will be staggered to avoid crowding and allow for physical distancing. Details will follow as they become available.

What are the move-in dates and how will the process be conducted on campus?

  • Student move-in will occur through a phased approach. The schedule for move-in is being finalized and will be shared with students soon. One guest will be able to accompany each student during move-in.

Can guests or family members help students move into residence halls?

  • To minimize risk of exposure in our residence halls, the University will be allowing only one person to assist students with their move-in. We are not able to grant any exceptions to this policy and appreciate your understanding as we manage the move-in process in the safest manner possible.

When will the housing assignments be distributed?

  • The Office of Housing and Residential Life is working diligently to assign students to de-densified living quarters with the goal of sending housing assignments to students at the end of July/beginning of August.

Will the University require the person moving their student into the residence halls to be tested prior to move-in?

  • The person assisting students with the move-in process will not need to be tested but must wear a face covering and adhere to physical distancing precautions while on campus and in the building. Additionally, any other family members who remain in their cars, must wear face coverings if they exit their automobiles for any reason or length of time. Anyone experiencing COVID-related symptoms should not come to campus.

Will athletes be housed together in the Living Learning Community model?

  • To minimize risk and exposure, Living Learning Communities will be created where athletes will be able to live together.

With the de-densifying of residence halls, how will this apply to suite-style rooms?

  • All of the residence hall rooms will be singles and doubles. Our Evans Way and Tudbury suites have multiple bedrooms, but there will be no more than 10 students per suite.

If a student’s classes are all virtual this fall, is there any benefit to deciding to live on campus?

  • Living on campus allows students to engage in a living and learning environment that enhances academic progress, expands involvement opportunities, fosters personal growth, and cultivates healthy interpersonal relationships and lifelong friendships. Students who choose to live on campus will have access to in-person aspects of campus life, including Living Learning Communities, where students are grouped together according to majors and other interests.

Can a student choose to study remotely in the fall and then move to campus for the Spring 2021 semester?

  • Yes, in this circumstance, we will guarantee housing to students choosing to move to campus in the spring.


Dining, Fitness, and Common Spaces

Will there be increased dining locations to help de-densify areas during mealtimes?

  • Yes, in addition to Beatty Hall cafeteria, we will use Watson Auditorium for meal service, as well as a tent on the Quad and other grab-and-go food options across campus.

How will the de-densifying plan affect the library and student access to those resources?

  • The library will be open and will be set up in a de-densified way to accommodate for physical distancing in the space. Students will reserve a study space in advance, as well as the use of printers and reference librarian resources. Full library services will be available virtually as well.


Athletics Program

Will fall athletics take place?

  • The Commonwealth Coast Conference (CCC) has suspended the fall athletic season. Wentworth fully supports this decision and has decided to extend this decision to sports outside of the CCC, including varsity and club sports. The University is committed to providing a meaningful athletic experience for all our student-athletes that includes team practices and trainings this fall semester.

Is there any information about winter and spring athletics yet?

  • No decisions have been made about winter or spring competition yet, but winter sports competition would not start any sooner than January 1, 2021. Additionally, there may be a possibility for fall sports to compete in Spring 2021.

Will there be opportunities for fitness on campus?

  • Yes, we will hold outdoor fitness classes (cycle, boot camp, yoga). Space will be created outside Tansey Gym for students to utilize kettlebells, resistance bands, etc., while observing physical distancing requirements. We are also exploring virtual exercise programs in partnership with other local colleges for outdoor activities.


Student Support Services

What measures are in place for supporting new and first-year students during this challenging transition period to ensure they do not fall behind in their academics?

  • We are committed to offering full support to all our students. Technology has served us well in providing both academic and personal support during the pandemic. All students will have access to faculty support outside of normal class meeting times. Students will also have access to academic resources such as the Library and the Center for Academic Excellence, which includes peer-to-peer tutoring. Additionally, students will have access to tele-mental health counseling both through the Center for Wellness and with our BeWell@WIT 24/7 service (617-989-4390, option #2).


Student Life, Travel, and Employment

Are students residing on campus allowed to go home or travel to other campuses on the weekends, etc.?

  • Currently, there are no planned restrictions on a students’ ability to travel home on weekends (to locations that do not require 14-day quarantine upon return). Students are strongly encouraged to engage in behaviors that minimize risk of exposure regardless of where they are. Students should adhere to posted physical distancing and face covering requirements, as well as symptom monitoring prior to coming back to campus. This could change during the semester, depending on guidance from our health experts.

If a student living on campus is employed off-campus, are there any restrictions?

  • Unless something should change, there are no restrictions at this time preventing students from working off-campus. Students are required to use preventative measures to minimize risk of exposure and inform the University if they have been in close contact with someone who has tested positive for COVID-19. Additionally, students with these types of off-campus commitments should be symptom screening prior to leaving the campus and when returning.

If a student purchases a MBTA pass and the University is forced to return to remote learning at some point during the fall, will the student be reimbursed for the pass?

  • While we are not able to provide any guarantees at this time, if we have to move to fully remote learning in the fall, the University, to the best of its ability, would try to assist our students with these financial obligations.


Campus Infrastructure - Facilities

What type of cleaning methods and products will be used in residence halls and common spaces? Will this include use of UV technology?

  • Cleaning frequencies will increase across the campus with focus on restrooms, common areas, dining areas, elevators, and learning environments with emphasis on touch points – doorknobs/pulls, light switches, handrails, countertops, sinks, toilets, drinking fountains, elevator buttons, etc. Approved disinfectants by the CDC and found on the EPA registered antimicrobial products list for use against the Novel Coronavirus SARS-CoV-2 (COVID-19) will be employed. UV technology is not being used at this time; however, electrostatic spray disinfection machines will be utilized.

If enhanced cleaning is in place for residence halls and other common areas, who will clean the individual dorm bathrooms? Are students required to do this, and if so, will cleaning products be provided?

  • Bathrooms in first-year residence halls will be cleaned with increased frequency. It is noted that cleaning and disinfecting will be a community effort and all staff, faculty, and students will assist with cleaning of work and living spaces. Residents are expected to clean their bedrooms and any shared spaces. As is customary in suite and apartment living, residents are expected to provide their own cleaning supplies.

Has the University made updates to the ventilation systems in response to COVID-19?

  • Our Campus Infrastructure Team’s top priority was to put into place measures to mitigate risk and has been analyzing all ventilation systems across campus. Ductwork is being cleaned, rooftop units are being sanitized and all filters have been replaced to manufacturer’s specifications. Wherever possible, fresh air intakes have been adjusted to permit the maximum flow possible.


Testing & Contact Tracing

Will COVID-19 testing be conducted on campus? If so, how often and will there be a cost to students, faculty, or staff?

  • Yes. COVID-19 testing is available to all students, faculty and staff on a weekly basis at no cost.

What method of COVID-19 testing is the University using?

  • We are using anterior nares (lower nostril) testing method, not the nasopharyngeal swab. This test is far less invasive and much more comfortable for the individual.

Should there be a surge of COVID-19 this fall, what is the threshold for determining whether to vacate campus and switch to remote learning?

  • We will be working closely with our medical experts, following city and state health requirements and guidelines, and monitoring our campus environment closely. There is no clear-cut threshold set at this time. We will rely on the science and guidance coming from experts and government agencies to assist us in deciding to return to remote learning, should that be required.

Do I have to schedule an appointment for a test?

  • While walk-ins are always welcome, scheduling an appointment is highly encouraged to assist in reducing wait times for testing. Everyone is strongly encouraged to schedule their weekly testing time using the CoVerified app, and appointments can be made for 5-10 minutes from the time they are scheduled.

Where do I get my test results?

  • Test results are available through the CoVerified app under the ‘TESTING TAB’. In the top right corner of the app, click on the clipboard icon [See Steps 1-3 below].

My residence hall tests on Mondays, can I test on another day based on my class schedule?

  • No. All students must adhere to the testing schedule for their residence hall. Athletes will continue to follow their weekly team testing schedule. If for good reason, you cannot test on your designated day, contact the C19 Team and apply for an exception to test on an alternative date instead.

I am only on campus every other week. Do I still need to be tested weekly?

  • Yes. Everyone who comes to campus must comply with Wentworth’s weekly surveillance testing protocol. Please note that test results from outside providers cannot replace mandatory surveillance testing at Wentworth’s Test Hub.

    In situations where faculty, staff and students come to campus every other week, we ask that you still test weekly. This will ensure that your CoVerified status remains cleared and also helps to ensure that everyone who comes to campus will be tested on a weekly basis.

    If you are a faculty member, staff member, or student who comes to campus less frequently than every other week, you will need to schedule a test at the Wentworth Test Hub during the week before you come to campus. You will also need to schedule a test during the week(s) you are on campus. This ensures that Wentworth is testing everyone before their arrival on campus after an extended absence, and those who are on campus each week.

    In those cases where faculty and staff are coming to campus only once or twice during the semester, such visits must first be approved by the divisional Vice President to ensure they are necessary to the mission of the department. Anyone with departmental approval must first test at the Wentworth Test Hub and also receive a negative test before they may come onto campus to perform work.

I live in Boston off-campus and take only online courses [or I am on co-op], do I still have to come to campus for weekly testing?

  • Yes. All students living within the city of Boston should participate in Wentworth’s weekly surveillance testing, regardless of whether you are attending in-person classes or not. When you first log into CoVerified, you must be sure to take yourself off of “REMOTE” status. You will then be able to access the app to report your symptoms daily, schedule tests weekly at Wentworth’s Test Hub, and access your test results at any time.

If I leave campus for the weekend do I have to get tested when I return to campus?

  • It is NOT recommended that students travel off-campus or out of state. Any students travelling to a high-risk state will be required to quarantine for 14 days upon their return and comply with the Massachusetts Travel Order. While traveling, students need to track their symptoms daily in CoVerified. Upon returning to Boston, students must test for COVID-19 immediately at the WIT Test Hub, comply with quarantine orders, cooperate fully with instructions from the WIT COVID-19 Team, and then resume weekly testing protocols for their specific residence hall.

I have an in-person class, but the CoVerified app says that I am restricted until I receive my test result back. What should I do if I cannot attend class?

  • You should make every effort to ensure that your status is CLEARED on the CoVerified app well in advance of class. If you cannot attend class due to your restricted status, you should contact your instructor as soon as possible to make appropriate arrangements.

Am I required to report my positive test results even if I obtain them somewhere else?

  • Yes. Students, faculty, and staff who test positive for COVID-19 must notify the COVID-19 Team. All currently enrolled students – including remote and co-op students – must notify the COVID-19 Team of any positive test results. The university will engage in contact tracing in cooperation with the MA Department of Public Health, the Boston Public Health Commission, and/or another state or municipal public health agency.

Do student commuters have to be tested?

  • If a commuter student is living off campus and is required to be on campus for a lab or studio, they will be required to be tested weekly at no charge.


Quarantine and Isolation

If a student who is residing in off-campus housing, tests positive for COVID-19 and requires care, will they be afforded the opportunity to be placed in an isolation room on campus or is that only provided to students who are residing in the dorms?

  • Students with permanent addresses within 200 miles of campus are strongly encouraged to return to their home to isolate. Students unable to return home will need to isolate in their off-campus apartment/house or may request to isolate in on-campus isolation housing where they will receive care and support as outlined above. Students should call the Wentworth COVID-19 Hotline at (617) 989-4019 to make this request. Commuter students living at home who test positive for COVID-19 (but do not need to be admitted to the hospital for treatment) will be required to isolate at home.

What happens if/when a residential student gets sick?

  • The University has planned for a dedicated isolation space for residential students testing positive for COVID-19. Students whose permanent homes are within 200 miles from campus are strongly encouraged to return to their home to isolate (see question above). Residential students residing more than 200 miles from campus will be moved to the dedicated isolation spaces until they are recovered. Students will receive daily telemedicine assistance and food delivery while in isolation. Additionally, should a student need a higher level of medical care, Wentworth is within blocks of world class medical and research centers in the Longwood Medical Area that are at the forefront of addressing this pandemic.

If a student is in self-quarantine or required to isolate at home, will the student be able to continue their classwork virtually?

  • Any student required to self-quarantine or isolate will be able to continue to make academic progress via virtual learning.


Personal Protection Equipment (PPE) and Physical Distancing

Given the importance and campus requirement of wearing face coverings in all public areas, will the University provide masks to the community free of charge?

  • Students, faculty, staff, contractors, visitors, and other members of the Wentworth community are expected to provide their own face coverings. The University will provide other personal protective equipment as appropriate due to health and safety needs in certain campus settings, such as in laboratories. If you are required to wear protective goggles or face shields while in class, you will be notified by your faculty member and provided with this equipment.

What adjustments to residence halls, dining areas, and other common spaces have been done to ensure physical distancing is maintained?

  • Residence halls, classrooms, laboratories, studios, dining halls and common spaces have been de-densified, including the removal of furniture, to accommodate physical distancing. Signs, flags, banners and decals will be deployed across the campus to remind members of the Wentworth community that face coverings are required on campus, as well as the need to maintain physical distancing, wash hands frequently, and use the daily symptom tracking app.


Compliance and Enforcement of PPE Protocols

How will PPE recommendations and other security measures inside residence halls be enforced?

  • We expect that every member of our campus community will hold themselves and others accountable to keeping our community safe. Security and oversight in our residence halls will remain the same - a joint partnership between Public Safety, the Office of Housing and Residential Life and students. Like other policy violations, if students are concerned that a member of our community is not complying with policies, they can bring this to the attention of Public Safety, their Residence Director and/or Resident Assistant. Strict compliance is expected by all members of the Wentworth community.

What is the University’s plan for those who choose not to comply with the rules and protocols established?

  • Everyone is required to play a role in creating the safest environment possible for our community. We will set forth accountability measures that will be communicated and strictly enforced among all members of our community. Appropriate disciplinary actions will be taken for noncompliance and violation of policies set forth.


Faculty & Staff

Will all faculty and staff be returning to campus?

  • To de-densify the campus, some faculty and staff will be scheduled to continue to work remotely until a later time. Similar to academic spaces, plans are being made for occupation of office and other working spaces that minimizes risk. As soon as these plans are finalized, your supervisor will let employees know. Wentworth will provide at least two weeks’ notice to employees prior to an expected return to campus.



What if I’m commuting to Wentworth via public transportation?

  • There is a Re-Entry Team that is evaluating transportation options and parking needs, recognizing that public transportation may be more limited and the demand for campus parking may increase. More details on transportation and parking will follow as they become available.