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Frequently Asked Questions
When should I call for service?
As important as it is that we have a work order submitted for all work, we know that emergencies arise that require immediate response. We ask that you report any urgent or hazardous issues immediately to our ServiceLine at 617-989-4555, or after hours, please contact Public Safety at 617-989-4400. Examples of issues that we ask that you report immediately would be:
- Life/ safety issues
- Electrical hazards
- Running water / flooding
- Scent of Gas (appliances)
- Exterior lighting outages
- Broken locks and doors
- Trip/ fall hazards (spills, ice, etc)
- Extreme heat or cooling conditions
We appreciate your help in reporting issues found while you are out and about on the Wentworth campus. It has always been acknowledged that our customers are our best "eyes & ears" to what is happening in our facilities.
How can I cancel a scheduled event?
If you want to cancel an "active" event schedule, or to cancel an event request already submitted, you can contact us at 617-989-4550 and we will take care of the cancellation for you. By notifying us of cancellations of meetings and events, we can then provide access to others wishing to find a space for their use. We appreciate your help by keeping your event needs current.
How can Faculty or Staff submit work orders and event requests?
The Physical Plant has provided each Department Chair or Director with the rights to designate the individual(s) that will be responsible for submitting requests online. The intent of this process is to allow the department to have knowledge of the needs of their members and to approve the associated costs, if any. The online requester has an account that allows them to electronically enter a request, track its status, receive emails of its assignment and completion, and have a history of their previous requests. In the case of event requests, the requester is also able to see a calendar of all events on the Campus and preview the availability of meeting or event spaces, prior to submitting the request.
How can Resident Students submit work requests?
The Physical Plant has provided each Resident Director (RD) with the rights to submit requests online for their Residential Hall. The RDs then allow the RAs that report to them, access to the RD account for submitting requests from the students. The intent of this process is to allow the RD to have knowledge of the needs of their residents and have oversight of all requests and the system generated communications. The RD and RAs online access allows them to electronically enter a request, track its status, receive emails of its assignment and completion, and have a history of their previous requests. This information can then be forwarded to the student(s) and the satisfactory completion of the request can be confirmed.
Your help in following these steps will assist in minimizing duplicate requests and allow our technical staff to provide quicker resolution to issues that arise.
Where can I get building floor plans and Campus maps?
Students and Faculty can find plans and maps of the Wentworth Facilities on the Planning & Construction website.