2016-2017 Academic Catalog: Technology Services

Division of Technology Services

Help Desk
Beatty Hall, Room 320
Help Desk 617-989-4500

The Division of Technology Services supports all aspects of technology at the Institute.

Vision

To provide technologies that will

  • enrich the experience of Wentworth’s stakeholders
  • enhance the reputation of the Institute
  • facilitate a culture of innovation and creativity

Mission

Build relationships across the Institute to ensure that technology solutions are creating opportunities to improve effectiveness and efficiencies and are agile enough to facilitate growth, innovation and creativity.

Divisional Goals

  • Operational excellence
  • Information security/regulatory compliance
  • Customer service
  • Collaboration & Mobility
  • Financial stewardship
  • Leadership, partnership and business enabling

Operational Goals

  • Employ best practices in managing technology operations to ensure cost-effective delivery of reliable, scalable services.
  • Stability and reliability of core services
  • Innovation
  • High-quality Personnel
  • Exceptional Planning & Project Management

Programs of Service

Administrative & Business: Enterprise and local services that support the administrative and business functions of an institution. Includes reporting, descriptive analytics, finance, student information systems, advancement, and conference and event support.

Communication & Collaboration: IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, digital and web communications, and media/AV services.

End-Point Computing: Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop support, computer labs, and printing/plotting.

Infrastructure: Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institute activities. Includes data centers, wifi, central storage and system backup solutions, server virtualization, and systems management and operations.

IT Professional Services: Services that are consultative in nature; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, business systems analysis and IT Service Management.

Security: Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes services such as virus protection, encryption, privacy impact assessments, risk management, emergency preparedness, data security, access controls (i.e., accounts, passwords), audit and monitoring systems, and stewardship.

Teaching & Learning: Instructional technology, tools, consulting, and resources directly supporting teaching and learning. Includes learning management systems, course development (face-to-face, hybrid, online), learning analytics, course evaluation, lecture capture, webinars, and other academic tools.

Learning Innovation & Technology

Tes Zakrzewski, Director of Academic Technology Services
Annex Central, Room 208
617-989-4989

Learning Innovation and Technology partners with academic leadership and faculty across the institute to advance strategic goals and initiatives that foster excellence in teaching and learning. The staff aspires to enable faculty to integrate academic technology and experiential learning into their practice in a meaningfully, instructionally sound manner to enhance student engagement, motivation and outcomes. Learning opportunities are delivered through workshops, eLearning institutes, online resources, mentoring programs, and consulting. The team offers expertise in adult learning and development, instructional design, facilitation and academic technology tools. Learning technologies include Blackboard Learn, web-based and software tools used to enhance the learning experience in classroom-based, hybrid and online courses.