Troubleshooting Guidelines - Blackboard Vista (Release Vista 8.0.4 SP5)

For Windows

For Mac

Solutions to Common Browser Problems

Please note: Google Chrome is not supported by Blackboard.

Troubleshooting - Windows

1. SUPPORTED BROWSERS FOR WINDOWS

Categories of Blackboard browser support:

Certified: fully tested and supported. 
Compatible: partially tested but should function properly. 
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested. 

Browsers not listed: Browsers not shown (including Google Chrome, AOL and Netscape) on this table have not been tested. They may or may not work with Blackboard Vista. It is strongly recommended that you use a Certified browser.


To determine browser version:
  1. Open your browser
  2. From the browser menu bar, select Help
  3. Select About. If there are several, choose the one about your browser.
    A screen will appear that shows your browser name and version.

 

IE - Windows

1. DISABLE POP-UP BLOCKER

  • Internet Explorer
  • Standard Toolbar
  • Tools
  • Pop-up Blocker
  • Turn Off pop-up Blocker
  • Privacy Tab
  • Pop-up Blocker
or

Before logging in:

  • Internet Explorer
  • Standard Toolbar
  • Tools
  • Pop-up Blocker
  • Alway Allow pop-ups from This Site

2. ALLOW FILES TO BE DOWNLOADED WITHOUT PROMPTING

3. ENABLE COOKIES 4. CLEAR TEMPORARY INTERNET FILES AND COOKIES 5. ENABLE SCRIPTING OF JAVA APPLETS 6. CHECK VERSION OF JAVA CURRENTLY ON YOUR MACHINE

Java 2 Runtime Environment version 1.6.0 is the latest supported version.

 

Firefox - Windows

1. ALLOW POP UPS


2. DOWNLOAD FILES 3. CLEAR CACHE 4. CHECK VERSION OF JAVA CURRENTLY ON YOUR MACHINE Java 2 Runtime Environment version 1.6.0 is the latest supported version.

back to top

 

Troubleshooting – Mac

SUPPORTED BROWSERS FOR MACS

Categories of Blackboard Vista browser support:

Certified: fully tested and supported
Compatible: key application areas tested
Not tested: specified Browser is not supported for the Operating System

Browsers not listed: Browsers not shown (including Google Chrome, AOL and Netscape) on this table have not been tested. They may or may not work with Blackboard Vista. It is strongly recommended that you use a Certified browser.

To determine browser version:

  1. Open your browser
  2. From the browser menu bar, select Help
  3. Select About. If there are several, choose the one about your browser.
    A screen will appear that shows your browser name and version.

Safari - Macs

1. ALLOW POP UPS

2. DOWNLOAD FILES 3. CLEAR CACHE
4. ALLOW POP UPS
5. CHECK VERSION OF JAVA CURRENTLY ON YOUR MACHINE

Java 2 Runtime Environment version 1.6.0 is the latest supported version.

Firefox - Macs

1. ALLOW POP UPS


2. DOWNLOAD FILES 3. CLEAR CACHE 4. CHECK VERSION OF JAVA CURRENTLY ON YOUR MACHINE

Java 2 Runtime Environment version 1.6.0 is the latest supported version

 

Solutions to Common Browser Problems

  1. Make sure the Java Runtime Environment is installed.
    You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of Vista and CE to function properly. Please visit the Sun website to download the latest version.

  2. Make sure that Javascript is enabled in the browser.
    Javascript is enabled by default on all supported browsers. However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. Applies to Firefox, Internet Explorer, Safari.

  3. Make sure that cookies from third parties are allowed.
    Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Vista/CE please check your browser settings to make sure you allow third party cookies. Applies to Firefox, Internet Explorer, Safari.

  4. Disable Pop-up blockers.
    While using Vista/CE, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for your Vista/CE website. Applies to Firefox, Explorer, Safari

  5. Install Third Party Plug-ins.
    Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.