Lync 2010 lets you use your laptop or PC as a phone so you can do audio, video, and Web conferencing right from your computer. All you need is a universal serial bus (USB) device that is optimized for Microsoft® Lync™ 2010 communications software. These plug-and-play devices typically have a simple setup and do not require software to be installed other than Lync 2010. With your USB device connected to Lync, you can save time, work efficiently, and do something you might have always wanted to do—use your computer as a phone. Here are seven reasons why you might want to use your computer as a phone.
Presence status in the Lync Contacts list lets you know when a contact is available for a conversation, which means you don’t have to waste time calling people who aren’t there. Here are some tips.
Use Lync to make one-click phone calls to people in your Contacts list. You can also call optional numbers by clicking the Calling options menu.
When you receive a phone call, the call invitation alert appears in the lower-right of your computer screen. You can answer the call the old-fashioned way, by picking up the handset of your USB device or you can click the call alert on your screen. If you don’t want to answer the call, you can decline it, redirect it to another number, or answer it with instant message.
When you receive a call, on your computer do one of the following:
Call controls are icons in your Conversation window that allow you to easily manage phone calls. For example, you can put the caller on hold, transfer him or her to another user or phone, or mute a speaker or microphone.
A new call control in Lync gives you the ability switch your audio device during a call. For example, you can switch between your headset or your USB device.
The following table describes each call control function.
|Click this||To do this|
|End a call.|
|Put a call on hold.|
Transfer an incoming call to another person or phone.
After you click the Transfer icon, click Another Person, and then select the contact or phone you want to transfer the call to.
Display the dial pad.
This control is frequently used when you are prompted for a voice mail PIN or access codes.
Mute speaker or adjust speaker volume.
Click the Mute speaker icon to turn off the speaker on your USB phone. Click the arrow and use the slider to adjust the speaker volume.
|Mute the microphone.|
|Switch your audio device.|
Lync offers several options for automatically forwarding incoming calls. For example, you can forward calls to voice mail, one of your other phone numbers, or another person. When calls are forwarded, your phone does not ring. Instead, calls are automatically forwarded to the specified destination. Forward calls to voice mail, another phone, or a contact.
Note The numbers available on the Simultaneously Ring menu are based on the numbers you published on the Phone Options tab. Any new number you enter overwrites an existing number on the Simultaneously Ring menu.
You can assign levels of access to your contacts to control their access to your presence status. Different attributes are exposed for each privacy relationship, such as Block, Public, Company, Team, and Personal. For example, Mobile Phone is available at the Team level, but not at the Company level.
After you publish your phone numbers, you must assign privacy relationships to those contacts who you want to see your phone numbers. If you want a contact to see your home and mobile phone numbers, assign the contact to the Friends and Family level. If you want them to see only your work and mobile numbers, assign them to the Colleagues level.
When specifying phone numbers, enter the country/region code, an area code, and the local number, using only the digits 0123456789 and optionally the + symbol. Do not use alphanumeric numbers. Therefore, a U.S. number might look like: 4255550101, 14255550101, or +14255550101. An international number dialed from the United States might look like: +441223479818 or 011441223479818. See your support team for dialing requirements (such as adding 9 for outside calls) that may be specific to your organization.
You can access your voice-mail messages by clicking the Phone icon in the Lync main window Unheard messages are displayed. The most recent are shown in bold.