Use the tips in this article to use Microsoft® Lync™ 2010 communications software to place and receive phone calls, manage your voice mail, and collaborate over video and conference calls. Learn about how you can contact a person from almost anywhere you see that person’s picture. Find the person you want to call by typing his or her name or number in the Lync 2010 search box.
To call a contact, do the following:
Or, click the Call menu to see multiple forms of contact (such as a mobile phone number or automated voice mail). You will see only one form of contact if the contact does not have multiple numbers.
For more information about searching for contacts, see Use Lync 2010 Search.
To start a conference call:
Sometimes it really helps to see someone when you talk to them. Lync lets you turn your audio call into a face-to-face conversation. If you have a webcam, you can set it up in the Lync - Options dialog box. Although you need a webcam to make a video call, you don’t need one to receive a video call.
Also, your caller won’t see you unless you add your own video feed to the conversation. If you’re in a conference call in a room with a panoramic video device, it’s easy to project video of the room to remote participants. Connect the device, make sure it is selected as the audio device, and then add video to the call.
As easy as it is to type a phone number in the search box, sometimes you may want to use the dial pad in the Lync main window or conversation window.
To use the dial pad, do either of the following:
Did you miss a call? The Phone view lets you know and also lists your voice mail messages. The tab glows and displays the number of missed calls.
You can also set voice mail options, such as your recorded greeting.
Do you need a reminder or want to carry on from where you left off? The Conversations list displays your current and past phone and IM conversations, as well as missed instant messages. (Did you miss a phone call? Voice mail appears on the Phone view.)
To manage conversations, do any of the following:
Will you be away for a while? You can send callers directly to your voice mail or to anyone you want to handle your calls while you’re out. If you make an emergency services call, your call forwarding rules are turned off for 120 minutes. You can reset them at any time.
If you haven’t already done this, specify your various phone numbers in Phones options.
Whether you need to temporarily route all callers to voice mail or to your mobile phone or you have others ready to field calls for you, it’s easy to set up complete forwarding rules in Call Forwarding options Or, at any time, you can select your forwarding action from the call forwarding menu at the bottom of the Lync main window.
Are you a manager, or do colleagues sometimes step in for you? You can assign one or more delegates to make or receive calls on your behalf.
If you are part of a group who can all answer questions, you can specify that calls to your phone also simultaneously ring other people or ring them after a slight delay.