Voice and Video

Work Smart: Make and answer calls

Use the tips in this article to use Microsoft® Lync™ 2010 communications software to place and receive phone calls, manage your voice mail, and collaborate...

Answer or decline a call

When an incoming call is received, you can either answer or decline the call by clicking the appropriate option in the incoming call alert. What do you...

Quick Start: Use voice and video

If you have a microphone and speakers, you’re ready to use Microsoft® Lync™ 2010 communications software for voice calls. You can also plug in any device...

Call forward and simultaneous ring

You can set up call forwarding and simultaneous ring so your calls don’t get missed. You forward incoming calls by setting up forwarding rules. Call forwarding...

Make a phone call

To use Microsoft Lync 2010 communications software to make or receive a phone call, you need speakers and a microphone, a headset, or a USB audio device...

Make a video call

If your organization allows it and your hardware and phone system are set up for it, you can use Microsoft Lync 2010 communications software to communicate...

Perform as someone’s delegate

You will see a notification if you are delegated the responsibility to answer and make calls on someone’s behalf. Incoming calls for that person will ring...

Start a conference call

A conference call is a phone call you have with more than one other person. You can either start a conference call with several people simultaneously or...

Transfer calls

Microsoft Lync 2010 communications software makes it easy for you to transfer calls to other people. What do you want to do? Transfer a call Park a call...

Use remote call control (RCC)

This article discusses how using a phone that is not unified communications (UC)-enabled differs from using a UC-enabled phone. Receiving calls from Microsoft Lync 2010

Use voice mail

If your organization has enabled it, you can call your voice mail to check messages or to change your voice mail greeting. Your voice mail messages also...

FAQ about voice

Show All Hide All This article contains some frequently asked questions about using voice. In this article Where is the Lync 2010 phone dial pad? Can I...

FAQ about audio quality

Audio quality for Microsoft Lync 2010 communications software depends on the condition and quality of the network and devices you use. Be sure that your...

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